Shipping
We ship all domestic orders via UPS Ground or freight depending on size and weight of the order. You will be provided with tracking info upon shipping. For international shipping quotes, please contact us.
Estimated Delivery Times (US)
- Panels: 3-6 weeks
- Turning Blanks: 1-2 weeks
- Knife Scales: 1-2 weeks
- Cutting Boards: 1-2 weeks
- Veneer Sheets: 1-2 weeks
- Clearance Items: 1-2 weeks
Return Policy
We stand behind the quality of our products and will fully replace or provide a refund for all defects brought to our attention within 30 days of receiving your order. Defects include but are not limited to delamination or incorrect color patterns. To begin the return or exchange process, please contact us during normal business hours.
Our manufacturing processes aim to maintain the highest rate of consistency. However, as wood is an organic material with characteristics that vary from one piece to the next, the below items are a few examples of what should be expected and may not warrant replacement.
- Color. Each natural wood sheet of veneer absorbs dye a little differently than the next. Although most sheets are nearly identical, there are always some sheets that can appear darker or lighter, or appear different than the images on a computer screen. Panels containing fully undyed layers or incorrect color patterns would be considered defective and replaced.
- Flatness. Panels under 1" thick may have a slight warp, twist, or bow. If you require extremely flat panels, we recommend using at least 1" thickness.
- Thickness. Unless requested, panels are not sanded before shipping. Supplied thickness will always be a minimum of what you ordered and up to 1/8" over.
CLEARANCE ITEMS ARE FINAL SALE - NO RETURNS, REFUNDS, OR EXCHANGES