Shipping
For international shipping quotes, please contact us.
Estimated Delivery Times (USA)
- Panels: 2-4 weeks
- Turning Blanks: 1-2 weeks
- Knife Scales: 1-2 weeks
- Cutting Boards: 1-2 weeks
- Veneer Sheets: 1-2 weeks
- Clearance Items: 1-2 weeks
Return Policy
We stand behind the quality of our products and will fully replace or provide a refund for any manufacturing defects or fulfillment errors brought to our attention within 30 days of receiving your order. To begin the return or exchange process, please contact us during business hours.
Our manufacturing process maintains the highest rate of quality & consistency. However, as wood is an organic material with characteristics that vary from one piece to the next, the below items are a few examples of what should be expected and may not warrant replacement:
- Color. Each natural wood sheet of veneer absorbs dye a little differently than the next. Although most sheets are nearly identical, some may display darker or lighter tones, or appear differently than the images on a digital screen. Panels containing fully undyed layers or incorrect color patterns would be considered defective and replaced.
- Flatness. Panels under 1" thick may have a slight warp or bow. If you require extremely flat panels, we recommend using at least 1" thickness.
- Thickness. Unless requested, panels are not sanded before shipping. Supplied thickness will always be a minimum of what you ordered and up to 1/8" over actual ordered thickness.
CLEARANCE ITEMS ARE FINAL SALE - NO RETURNS, REFUNDS, OR EXCHANGES